Sunday, November 11, 2012

[12 Nov, 2012] How to Track Your Order on EyeCandy's

At EyeCandy's, we make tracking your order super easy.  Here's how:

We drop off parcels at the post office 1 to 3 business days after receiving your payment.  At this time, a tracking number will updated into your account and emailed to you as well.  
Please note that the tracking number is transmitted to the postal system's tracking database with delay (around 1 to 3 business days)
After this short period, you can use this site to track your items: Track-Trace
Alternatively, if Track-Trace is not working for you, we suggest the following:
Hong Kong Post Mail Tracking
After you see that your item has left Hong Kong, you can use the website of your country's national postal system to track your item.  Here are the links to the websites of some countries' postal systems.

Please note that our delivery methods of International Registered Airmail and Speedpost (EMS) require a signature upon delivery.  This means that if there is no one to sign for the parcel in person when the postman delivers it to your address, it will be sent to a local post office outlet.  A notice will be left at your address asking you to pick up the parcel at the post office.  We are not responsible if you fail to pick up your parcel at the post office and it is returned to us because of this reason.